Privacy Policy - Counsel Karo

Welcome to CounselKaro (“Platform”), owned and operated by DG Life and Wellness Pvt. Ltd., a company incorporated under the laws of India with its registered office in the State of Gujarat (“Company”, “we”, “us”, “our”).

We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and safeguard your personal information when you use our website, mobile application, or any related services (“Services”).

By accessing or using CounselKaro, you agree to this Privacy Policy. If you do not agree, please do not use our Platform.

1. Information We Collect

We may collect the following types of information when you use our Services:

a) Personal Information

Full name
Date, time, and place of birth
Gender, contact number, and email address
Payment details (processed securely through third-party payment gateways)
Communication records with all counsellors or customer support

b) Usage Information

Device information (browser type, IP address, operating system)
Pages visited, session duration, and referral source
Chat transcripts, consultation notes, and reports (for service continuity)

c) Cookies and Tracking Data

We use cookies, beacons, and similar technologies to improve user experience, personalize content, and analyze usage.

You can manage or disable cookies through your browser settings.

2. How We Use Your Information

Your data is used strictly for legitimate business and service-related purposes, such as:

Creating and managing your user account
Generating personalized horoscopes, reports, or astrological analyses
Facilitating consultations with selected all counsellors
Processing payments, invoices, and refunds
Sending service updates, offers, and support communications
Improving our website, products, and services
Complying with applicable laws and preventing fraud or misuse

3. How We Share Your Information

We may share your information only in the following cases:

a) With All Counsellors

Certain personal data (like birth details, gender, and question context) is shared with astrologers solely for providing accurate consultations. Counsellors are bound by confidentiality obligations.

b) With Service Providers

We may share limited information with trusted third-party vendors (e.g., payment gateways, email/SMS providers, data analytics tools) who assist in operating our services. These parties are required to maintain data confidentiality and security.

c) For Legal or Security Reasons

We may disclose information:

To comply with lawful requests, court orders, or government regulations
To protect our legal rights, property, users, or public safety

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

4. Data Storage and Security

We implement reasonable technical and organizational safeguards to protect your data against unauthorized access, loss, misuse, or alteration.
Sensitive data such as payment information is processed through secure, PCI-DSS compliant gateways.
User consultation history and reports are encrypted and stored on secure servers.

However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

As a user, you have the right to:

Access and review the personal data we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent or request deletion of your account/data (subject to legal and transactional retention requirements)
Opt out of non-essential marketing communications

To exercise these rights, you may contact us at contact@counselkaro.com.

6. Data Retention

We retain user data only as long as necessary for:

Providing services
Complying with legal obligations,
Resolving disputes and enforcing agreements.

After expiry of the retention period, data is securely deleted or anonymized.

7. Third-Party Links

Our Platform may contain links to third-party websites or apps (e.g., payment gateways, product vendors).

CounselKaro is not responsible for their privacy practices, content, or data handling. Please review their privacy policies before interacting with them.

8. Children’s Privacy

Our services are intended for individuals aged 18 years and above.

We do not knowingly collect or store personal data of minors. If you believe a minor has provided us personal information, please contact us for prompt removal.

9. International Data Transfer

If you access our Services from outside India, you acknowledge that your data may be transferred to and processed in India, where data protection laws may differ from your home jurisdiction.

10. Updates to this Policy

CounselKaro may modify or update this Privacy Policy periodically.

The latest version will always be available on our Platform, and continued use of our Services implies acceptance of the updated policy.

11. Contact Us

For any questions, concerns, or complaints regarding this Privacy Policy or data usage, please contact:

Email: contact@counselkaro.com
Address: DG Life and Wellness Pvt. Ltd., Anand, Gujarat, India

Intellectual Property & Content Usage Policy

DG Life and Wellness Pvt. Ltd. (“CounselKaro”, “we”, “us”, “our”) owns and/or licenses all intellectual property rights in the materials and content available on the CounselKaro Platform (“Platform”), including websites, mobile applications, reports, charts, remedies, products, and other services.

This Intellectual Property & Content Usage Policy (“Policy”) sets out the rules for using, sharing, or reproducing our content.

1. Ownership of Content

All content and materials on the Platform are the exclusive property of DG Life and Wellness Pvt. Ltd., its licensors, or associated astrologers, including but not limited to:

Astrology reports, charts, horoscopes, and predictions
Text, graphics, videos, images, logos, and designs
Remedies, yantras, gemstones, and spiritual kits
Mobile apps, website code, and user interface design

These works are protected under Indian copyright, trademark, patent, and other intellectual property laws, as well as international laws where applicable.

2. Permitted Use

Users may access and use the Platform content for personal, non-commercial purposes only, including:

Viewing astrology reports or horoscopes
Participating in consultations
Using remedies or products for personal spiritual guidance

3. Prohibited Conduct

Users are strictly prohibited from:

Copying, reproducing, distributing, or publishing any content from the Platform without prior written permission
Using content for commercial purposes, resale, or redistribution
Altering or modifying any reports, charts, or products
Sharing or recording consultation sessions without consent
Claiming ownership or authorship of any content from the Platform

Any violation of these rules constitutes infringement of intellectual property rights and may result in legal action.

4. Trademarks

All trademarks, logos, and service marks displayed on the Platform are the property of DG Life and Wellness Pvt. Ltd. or its affiliates.

Unauthorized use, reproduction, or imitation of these marks is prohibited.

5. User-Generated Content

If users submit reviews, feedback, or other content on the Platform:

You grant CounselKaro a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, or modify the content for platform promotion or improvement.
You confirm that your content does not violate any third-party intellectual property rights.

6. Digital Products & Remedies

Any digital downloads, reports, or spiritual items purchased from CounselKaro are licensed to the user forpersonal, non-commercial use only.
Redistribution, resale, or public sharing of these items is strictly prohibited.

7. Enforcement

CounselKaro reserves the right to:

Remove or block access to infringing content
Suspend or terminate accounts violating this Policy
Pursue legal action to protect intellectual property rights

8. Contact Us

For permissions, licensing inquiries, or intellectual property questions, please contact:

Email: contact@counselkaro.com
Address: DG Life and Wellness Pvt. Ltd., Anand, Gujarat, India